AI Modernization to evolve Public Administration

From digital service design to platform governance, we help central and local administrations build intelligent, interoperable and sustainable ecosystems.

The challenges of digital Public Administration in the age of AI Modernization

After the momentum created by the PNRR, Public Administration needs to make digital transformation more mature, governable and sustainable: platforms, processes and services must evolve into interoperable, secure and truly citizen-centred ecosystems.
01

Citizen experience and digitalization of services

Digital services need to be simplified and made interoperable, ensuring citizens a simple, accessible and consistent user experience.

02

Increase operational efficiency

To improve efficiency while reducing operational costs, Public Administration needs agentic AI solutions capable of optimizing processes.

03

Strengthen cybersecurity

Security must be reinforced through advanced SOCs, structured policies and critical data protection systems, while also ensuring operational continuity and disaster recovery.

04

Governance and sustainability

The sustainability of post-PNRR services must be ensured by developing analytical capabilities for programming and planning.

An integrated model to evolve Public Administration with AI, security and governance

DGS supports central and local administrations in platform modernization, process optimization, risk prevention and programme governance, turning digital challenges into sustainable services that can be governed over time.
AI & Data
Data & AI solutions for smarter, more governable public services.

We help Public Administration turn data into operational knowledge, improving information governance, citizen interaction and decision-making support.

Offering:
  • AI frameworks for information governance
  • Virtual assistants for digital services
  • Fraud detection solutions
Cybersecurity
A structured approach to protect data, services and operations.

We strengthen Public Administration digital resilience with compliance, risk management and operational security services designed for critical, continuous services.

Offering:
  • NIS2 and DORA compliance
  • Risk analysis and remediation roadmap definition
  • Incident management and operational resilience
Platform Modernization
Modernization of platforms, applications and digital services for Public Administration.

Evolution of mission-critical applications, document management systems and multi-channel platforms to make public digital ecosystems more interoperable, scalable and sustainable over time.

Offering:
  • Development of mission-critical microservices and cloud-native applications
  • Document management systems and multi-channel platforms
  • Application evolution and Agile backlog management
Digital Services & Experience
Accessible, usable digital services designed around citizens.

Design of simpler and more consistent public digital experiences, from UX/UI to institutional portals and continuous touchpoint optimization.

Offering:
  • Service design, UX/UI and accessibility
  • Design of institutional portals and digital touchpoints
  • User research and experience optimization
Program Governance & Delivery
Structured governance for complex, high-accountability public programmes.

Oversight of programmes, contracts and performance to ensure control, transparency and continuity in the delivery of Public Administration digital services.

Offering:
  • PMO and governance of PNRR programmes and Framework Agreements
  • Contract management e supporto ai responsabili di area
  • Monitoraggio KPI, SLA e rendicontazione​

A new cloud-native digital ecosystem for the University of Naples Federico II

New university portals delivering an effective experience at every level

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Partner Ecosystem​

We build strategic alliances with best-of-breed global technology leaders​.

Alongside administrations leading digital transformation

DGS works with central and local administrations to evolve digital services, platforms and programmes, bringing together expertise in AI, cybersecurity, governance and application modernization.

Case Studies and Applications

Discover how organizations turn innovation, data and AI into tangible business outcomes
New university portals delivering an effective experience at every level
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Case Study

A new cloud-native digital ecosystem for the University of Naples Federico II

New university portals delivering an effective experience at every level
A major Italian city adopted DGS’ cognitive search engine
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Use Case

Optimizing navigation and information for citizens and employees with Open K9

A major Italian city adopted DGS’ cognitive search engine
Managing the national ICT perimeter of a complex strategic organization
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Use Case

Strengthening digital sovereignty and operational continuity for a government department

Managing the national ICT perimeter of a complex strategic organization

Mission-critical digital services for the Ministry of the Interior

For the Immigration Department, DGS supported the continuity and security of essential digital services, helping protect the ICT perimeter and ensure the full functionality of citizen-facing services even in critical scenarios.

Read case history

Keep exploring

Explore insights, perspectives and resources on the priorities shaping Public Administration transformation.
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Let’s build the next evolution of digital Public Administration

From application modernization to programme governance, DGS supports central and local administrations in making services and platforms more secure, accessible and sustainable.