Strengthening digital sovereignty and operational continuity for a government department
Ensuring security, resilience and continuity in the delivery of essential services
How DGS structured an operational oversight, infrastructure monitoring and mission-critical service management program.
Impact: DGS strengthens security, reliability and operational governance across the national ICT perimeter
The project enhances the security and reliability of critical digital infrastructure, ensuring the continuity of essential services, improving the ability to prevent and manage operational anomalies, and providing more effective oversight of the national technology perimeter.
Greater digital sovereignty and control
Continuous infrastructure oversight and protection of the national ICT perimeter.
Enhanced resilience of national infrastructure
Security protocols, network management and operational governance of mission-critical platforms.
Earlier detection of critical events and anomalies
Real-time monitoring, system observability and continuous service supervision.
Continuità operativa dei servizi essenziali
Service availability maintained during degraded conditions, emergencies and periods of intense operational pressure.
Challenge: managing a highly critical technology ecosystem comprising infrastructure, networks, specialized systems and essential services
A government department operates in an environment characterized by high technological complexity and significant institutional responsibility. The presence of critical infrastructure, national networks and highly available services required a structured approach to managing the digital perimeter.
The main requirements were to:
- protect a complex ICT ecosystem comprising physical and logical infrastructure, networks and digital identity systems;
- reduce exposure to internal and external threats and strengthen the organization’s overall security posture;
- ensure the continuity of mission-critical services for citizens and local institutions;
- maintain constant system availability, including during crises and emergencies;
- support the controlled evolution of national IT and telecommunications infrastructure while maintaining high standards of reliability and resilience.
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Solution: infrastructure monitoring and mission-critical service management
To support operational continuity and digital sovereignty, an integrated model for managing and monitoring the national technology perimeter was implemented. The solution is designed to protect critical assets, strengthen service resilience and improve response capabilities in both ordinary and emergency scenarios.
Operational oversight of data centers and critical infrastructure
Coordinated management of physical and virtual environments.
Operational resilience measures
Essential service availability maintained even under critical conditions.
One platform, multi-site experience
Una piattaforma semplice per presentare la poliedricità dell’offertare la poliedricità dell’offerta
Ux features
Vasta gamma di funzionalità volte a soddisfare le esigenze specifiche dei numerosi clienti
0 downtime
Stabilità della piattaforma
Unique digital experience
Integrazione con CRM e portale core per la gestione delle bollette
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