Empowering Energy & Utilities

We transform the energy value chain through integrated platforms, supported by a robust ecosystem of technologies and strategic partners

Always by the side of a market that never stops

Utilities must manage increasingly distributed networks, new regulatory requirements, and growing volumes of operational data. We integrate IT, OT, and digital processes to make operations more efficient, secure, and AI-driven
01

Managing the complexity of distributed energy systems

Renewables and smart grids require increasingly integrated and scalable operational and digital infrastructures
02

AI & Data in real world operations

As AI moves from experimentation to industrial scale, data platforms become the engine behind faster decisions, real-time visibility, and predictive operations
03

Ensuring resilience, security, and compliance

Regulatory pressure and growing cyber exposure are driving utilities toward infrastructures that are secure, resilient, and always operational
04

Integrated IT and OT Operations

Utilities require connected ecosystems capable of orchestrating infrastructure, data, operations, and customer services

Integrated capabilities for Energy & Utilities

At DGS, we support organizations from core business needs to integrated digital platforms, enabling a secure, resilient, and data-driven transformation.
AI & Data Sense
AI and data solutions, predictive operations, Physical AI, forecasting, and intelligent decision-making.

We transform operational and business data into intelligent decisions through AI-powered analytics, predictive models, and real-time data platforms for complex Energy & Utilities environments
Key Principles:
Offering
  • AI & Data Solutions
  • Data Marketing
  • Agentic AI
  • Physical AI
Cybersecurity
Proactive cybersecurity and continuous monitoring for the resilience of critical infrastructures.

We protect architectures, systems, and processes from the earliest stages, embedding security by design and reducing risks at their source

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  • Elemento 2
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  • Elemento 4
Smart Enterprise Platform
Application modernization, enterprise integration, and digital platforms for Energy & Utilities operations

We integrate security into architectures, systems, and processes from the earliest design stages. Through a security-by-design approach, we reduce risks at their source and build secure, resilient, and compliant digital environments
  • Elemento 1
  • Elemento 2
  • Elemento 3
  • Elemento 4
Management Consulting
Turning Governance and Processes into a Competitive Advantage for Utilities

We support utilities in evolving IT strategy, processes, and governance, strengthening control, compliance, and the ability to respond effectively to regulatory changes
  • Elemento 1
  • Elemento 2
  • Elemento 3
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DGS Utilities

The smart and flexible platform to manage the main activities related to energy distribution and sales services.
Key Principles:
  • Customer management
  • ARERA process integration
  • Metering systems
  • Billing & treasury integration
  • Progressive Web App
  • Real-time dashboards
Business Outcomes
Operational efficiency
Integrated tools for better service
Streamlined energy management
Improved sales service processes

Utilities Selling Platform

Collaborative and intelligent processes for gas, electricity and district heating selling companies.
Key Principles:
  • Customer management
  • AI-powered document recognition
  • CRM integration
  • RAG-enabled operational support
  • Billing & after-sales

Utilities Distribution Platform

End-to-end digital integration and field-ready solutions for gas and electricity distribution.
Key Principles:
  • Gas transportation management
  • Service field applications
  • Metering integration
  • Data exchange portals

The Digital Platform for Energy Distribution and Sales

We integrate operations, data, and business workflows into a single environment, ensuring scalability, traceability, and control across the entire operational lifecycle

DGS Utilities

The DGS platform designed to support energy operators and utilities in managing their core distribution and sales processes

Drive Strategic Governance

An integrated platform to govern processes, data, and performance across the entire value chain.

  • Real-time dashboards and reporting for complete operational visibility.
  • Strategic decision-making supported by trusted data and shared KPIs.

Drive Strategic Governance

Accelerate Sales Growth

Digital tools and processes designed to enhance sales performance and customer management.

  • End-to-end automation of sales and contract management processes.
  • Faster execution through guided workflows and always up-to-date information.

Accelerate Sales Growth

Ensure Regulatory Compliance

Governance and control capabilities that ensure compliance, traceability, and operational security.

  • Alignment with energy and utility industry regulatory requirements.
  • Structured management of data, communications, and regulatory workflows.

Ensure Regulatory Compliance

Selling Platform

The Selling Platform is a collaborative and intelligent process built for companies selling gas, electricity, and district heating, with +1M bills and +€174M in revenue managed alongside utilities in 2025

1m+

Managed bills

Pre-contractualization

€174M+

Managed revenue

Pre-contractualization

Our platform covers the entire customer lifecycle, from administration and billing to collections and credit management, integrating capabilities such as Agent CRM, Customer App (PWA), UDD Portal, Graphometric Signature, OTP, and PagoPA

With AI embedded across the platform, every interaction becomes faster, smarter, and more contextual, enhancing both customer experience and process efficiency

Distribution Platform

A collaborative and intelligent process designed to support companies that sell gas, electricity, and district heating

79k

Utilities‑Managed Activities in 2025

€20M+

Revenue Managed in 2025

A comprehensive suite of services designed to support utility providers and energy operators throughout the entire sales lifecycle, from customer acquisition to contract management and post-sales operations

By combining deep industry expertise with advanced digital capabilities, these services enable organizations to optimize commercial processes, streamline operations, and enhance the customer experience across the entire sales journey

Alliances ecosystem 

We build strategic alliances with main global technology player

Trusted Across Energy Critical Infrastructure

Protecting the digital transformation of essential services

AI Modernization and operational innovation for a leading global energy operator

A long-term partnership combining security, critical infrastructure management, process digitalization and advanced Data & AI solutions
Read the use case

Discover our AI Modernization paths

We help organizations evolve data, applications, and processes to transform AI into operational capabilities, automation, and measurable business value
AI & Data Sense
Enabling AI Modernization

Case Studies and Applications

Discover how organizations turn innovation, data and AI into tangible business outcomes
A long-term partnership combining security, critical infrastructure management, process digitalization and advanced Data & AI solutions
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Use Case

AI Modernization and operational innovation for a leading global energy operator

A long-term partnership combining security, critical infrastructure management, process digitalization and advanced Data & AI solutions
A modular platform with one integrated interface, developed by DGS for the Energy & Utilities market
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Use Case

Accelerating gas and electricity sales and distribution processes

A modular platform with one integrated interface, developed by DGS for the Energy & Utilities market
When AI delivers real-world impact
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Use Case

Quality, safety and speed with AI-powered humanoid welding robots

When AI delivers real-world impact
In the energy transition landscape, ENGIE — a global benchmark in low-carbon solutions — has launched a profound evolution of its digital customer experience with DGS
Discover more
Case Study

New energy for the digital experience of ENGIE Italia customers

In the energy transition landscape, ENGIE, a global benchmark in low-carbon solutions, has launched a profound evolution of its digital customer experience with DGS

Looking for operations modernization?

Talk with DGS experts about AI-ready infrastructures, cybersecurity, intelligent operations and integrated utility platforms