ServiceNow & the DGS Excellence Center: strategic partners
From design through continuous evolution, we deliver end-to-end solutions enabled by ServiceNow and AI, with specialized, certified professionals across the full lifecycle.
A partnership for AI-driven Modernization
The DGS Group ServiceNow Excellence Center brings together certified expertise, design capabilities, and operational vision within a single structure, with a team of professionals specialized across the full platform lifecycle.
From process assessment and solution architecture to implementation, adoption, training, and ongoing evolution, the DGS model supports clients throughout the entire transformation journey with an end-to-end approach.
By integrating ServiceNow with AI, GenAI, and technologies already present in client ecosystems, DGS helps build solutions that simplify operational complexity, improve decision quality, and support AI Modernization through smarter, more efficient, and governable processes."
Our numbers
A proven track record in designing and managing ServiceNow solutions, supported by certified expertise and a sustained presence across complex enterprise programs.
150+
Projects delivered
40+
Active clients
70+
Professionals
250+
Certifications
Our Solution Partner Designations & Specializations
ServiceNow designations and specializations demonstrate certified expertise across every stage of the platform lifecycle, from consulting and implementation to managed services and training.
Awards and recognitions
The results achieved by DGS together with Microsoft reflect the quality of this journey and confirm expertise, innovation, and concrete value for customers.
Awards
DGS has been awarded Validated Practice status by ServiceNow for ITSM
DGS is the first ServiceNow partner in Italy to obtain this validation, awarded at Partner Day Italy after an assessment of skills and delivery.
Awards
DGS strengthens its ServiceNow journey with four Product Line Achievements
The achievements cover ITSM, ITSM Pro, Strategic Portfolio Management and Customer Service Management, confirming an enterprise practice across multiple areas.
Awards
Award ServiceNow Skill Race: due premi a DGS - DGS
Nella competizione con circa 35 partner italiani, il centro di competenza ottiene Black Belt on Autonomous IT e Power Up Industry Award grazie a 70 certificazioni.
Our capabilities
Specialist roles that combine architectural vision, process consulting, technical delivery, adoption, and training to support every stage in the evolution of the ServiceNow platform.
Solution Architects
Business Progress Consultants
Change Management & Adoption Framework
ServiceNow's Authorized Trainers
Technical Consultants
Our services
We design, integrate, and evolve solutions enabled by ServiceNow and AI to support more efficient processes, intelligent workflows, and scalable, governable operating models.
IT4IT & OT
- Enterprise ArchitectureStrategic Portfolio Management
- IT/OT Service Management
- Enterprise Asset Management
- IT/OT Operation Management
Core Business Suite
- HR Service Delivery
- Legal and Contract Operations
- Sourcing & Procurement Operations
- Workplace Service Delivery
Security & Risk
- Security Incident & Vulnerability Response
- Integrated Risk Management
- Third-party Risk Management
- Business Continuity Management
- Operational Sustainability Management (ESG)
CRM
- Customer Service Management
- Field Service Management
- CPQ and Sales CRM
CRM
- Financial Services
- Telecom, Media & Technology
- Manufacturing
- Retail
- Heathcare
Related stategic offering
The ServiceNow Excellence Center is an integral part of the DGS Group offering, leveraging the Group’s distinctive expertise to design and deliver high-value solutions.
Our success stories
A selection of projects that reflects DGS’s experience in implementing ServiceNow solutions to address operational, technology, and business needs.
Industrial & Service Market
Greater responsiveness and an immersive experience for the gaming industry
Improving operational efficiency and service delivery for distributors and customers
Related news and events
Insights, events and initiatives from the DGS ServiceNow Excellence Center.
Events
DGS at the ServiceNow AI Summit in Milan: AI, data and workflows to accelerate the transformation of enterprise processes
On June 17, 2026 at East End Studios, the event brings together professionals and partners to discuss AI Control Tower, data, and workflows.
Events
DGS at Knowledge 2026: ServiceNow, AI and workflows for the evolution of enterprise processes
From May 5 to 7 at The Venetian and Wynn, the event brings together product news, the roadmap and AI use cases for enterprise processes.
Press Release
DGS acquires Tow 80: enters ServiceNow - DGS
The transaction, completed by Beta 80, is the fourth add-on since 2020 and strengthens the group in the fast-growing ServiceNow market.
Need more information?
Talk to our experts to assess how ServiceNow, AI, and specialized expertise can support transformation initiatives aligned with your processes, architectures, and operational goals.