What is DGS at Utility Day?

DGS at Utility Day is an event dedicated to digital ecosystems, AI, and customer experience for the future of utilities. The event takes place on June 9, 2026, in Milan, as part of Utility Day, the Energy Retailer community that brings together over 1,000 gas & power industry professionals.

In a scenario marked by market instability, price volatility, new customer expectations, and growing operational complexity, the Utility sector requires more resilient, integrated, and experience-oriented service models. It is in this context that digital transformation becomes a decisive factor in generating value throughout the entire relationship between company, customers, people, partners, and suppliers.

Why are portals, intranets, and extranets strategic?

Customer portals, intranets, and extranets are key tools for simplifying access to services and improving the operational ecosystem. When integrated into a coherent digital vision, they help foster user autonomy, internal collaboration, and the optimization of management across the company, partners, and suppliers.

According to the event text, these digital environments become central precisely because they allow experience and operations to connect. In particular, they support the evolution of processes and the building of ecosystems capable of creating value along the entire relationship chain. In this framework, the quality of the digital experience is not just an ancillary element, but a strategic lever to respond to increasingly complex needs.

What will DGS do at Utility Day?

DGS is participating in Utility Day with the Business Table “Utility Experience: portals, intranets, and extranets that create value.” This is a discussion session reserved for a selected group of Utility sector managers, dedicated to the role of integrated digital platforms in improving customer experience, internal collaboration, and relationships with partners and suppliers.

Within the event, DGS participates alongside Ariadne, Liferay, and SMC. The Business Table will delve into how digital platforms can contribute to creating simple, accessible, and high-value experiences by combining expertise in design, UX/UI, software development, and agentic AI. Highlighted topics include self-service and contact center load reduction, digital workspaces for collaboration and HR processes, advanced extranets for managing partners and distribution networks, design systems, accessibility, and AI features supporting service personalization and loyalty.

Who is speaking at the Business Table?

The testimonial from ENGIE Italia makes the discussion more concrete, sharing the experience of its digital journey achieved thanks to the Liferay platform and the integrated approach of DGS, SMC, and Ariadne. The meeting also involves key figures from the DGS Group and ENGIE Italia, focusing on digital solutions for the Utility sector.

• Clelia Criscione, Head of Northern Region E&U Market – DGS;
• Marco Tessarin, CEO SMC, Liferay and Open Source CoE – DGS Group;
• Bruno Farina, Delivery Manager Ariadne Digital, Liferay CoE – DGS Group;
• Luca Iacovino, Head of Digital & Customer Solutions – ENGIE Italia.

What is the goal of DGS’s participation?

With this presence, DGS confirms its commitment to supporting Utility companies in modernizing processes and evolving digital architectures. The goal is to accompany the adoption of solutions capable of connecting technology, experience, and business value in an ever-transforming market.

The text emphasizes that the quality of the digital experience becomes a decisive lever for strengthening relationships with customers, people, and partners. Thanks to integrated platforms, specialized expertise, and new opportunities enabled by AI, Utilities can become more efficient, accessible, and ready to meet future needs.

Where to find more information about the event?

To learn more about the initiative, the link to the Utility Day event is available. The page points to https://ikn.it/utility-day/, indicated in the original content as the source for further details.

When and where is it taking place?

The event is scheduled for Jun 9 – Jun 9, 2026 in Milan. The context is that of Utility Day, dedicated to the Energy Retailer community and gas & power industry professionals.