What is the Validated Practice recognition for ITSM obtained by DGS?

DGS has obtained from ServiceNow the <strong>Validated Practice</strong> recognition for the practice dedicated to <strong>IT Service Management</strong>, becoming the first ServiceNow partner in Italy to achieve this specific validation for the country.

The recognition was awarded during <strong>Partner Day Italy</strong> and confirms DGS’s positioning as a technology partner able to support clients in adopting the <strong>Now Platform</strong>. The validation highlights certified skills, project capabilities, and knowledge of enterprise processes.

How was the ServiceNow recognition obtained?

The validation came after an assessment conducted by ServiceNow on DGS’s functional and technological practice in the ITSM area. The evaluation was based on parameters including strategy, governance, skills, roles, delivery capability, sales execution, vision, and KPI performance.

This result confirms the strength of DGS’s <strong>ServiceNow Center of Excellence</strong> and the path built to support organizations in modernizing IT processes. The approach described is structured, scalable, and value-oriented.

What value does it have for the partnership with ServiceNow?

The validation represents another step in strengthening the partnership with ServiceNow. For DGS, this recognition reinforces a path already focused on systematizing certified expertise, project capabilities, and knowledge of enterprise processes to support the adoption of the Now Platform.

During the event, DGS also received the <strong>Most Registered Customer at K26</strong> recognition, confirming its commitment to promoting ServiceNow innovation for customers.

Which recognitions did DGS receive during Partner Day Italy?

During Partner Day Italy, DGS received two separate recognitions from ServiceNow. The first concerns <strong>Validated Practice</strong> for ITSM, while the second is the <strong>Most Registered Customer at K26</strong> award. Both results highlight DGS’s role in the ServiceNow ecosystem and its commitment to innovation.

• Validated Practice for the IT Service Management practice
• Most Registered Customer at K26

How does this result fit into DGS’s journey?

The recognition fits into DGS’s path as a company committed to services, solutions, and innovation. The company also includes areas such as AI, Cyber Security, Digital Solutions, ICT Learning, and Management Consulting, alongside an offering of dedicated solutions and products.

Sections mentioned also include Innovation, LABs, Research and Development, About us, Newsroom, Careers, and Contacts. The news of the recognition therefore strengthens a positioning already built on technical expertise, project execution, and attention to digital transformation processes.