What does DGS communicate about its ServiceNow journey?

DGS strengthens its ServiceNow journey with 4 Product Line Achievements obtained in IT Service Management, ITSM Pro, Strategic Portfolio Management, and Customer Service Management. This recognition confirms a structured practice across multiple areas of the platform and highlights vertical expertise, end-to-end vision, and delivery capabilities for complex enterprise projects.

Why are these 4 Product Line Achievements important?

Product Line Achievements are recognitions awarded by ServiceNow to partners that have built concrete experience in specific product lines of the platform. The result takes into account real projects, delivery quality, customer satisfaction, and certified skills, elements that for DGS are part of a broader journey of leadership across the main international technology platforms.

Which areas are covered by the 4 recognized ServiceNow domains?

The four areas reflect a broad vision of digital transformation and cover IT processes, automation, governance, and customer service. DGS translates them into operating models capable of generating value for enterprise organizations, connecting platform, processes, and business goals in modern, scalable, and governable journeys.

• IT Service Management: supports the evolution of core IT processes, making them more reliable, measurable, and service-oriented.
• ITSM Pro: enables more advanced models of automation, operational efficiency, and predictive capability.
• Strategic Portfolio Management: supports governance of investments and business initiatives, enabling stronger data-driven decisions.
• Customer Service Management: contributes to the digitalization and orchestration of customer service, improving fluidity, consistency, and measurability of the experience.

What does this result mean for DGS?

For DGS, the 4 ServiceNow Product Line Achievements represent another step in a journey focused on digital modernization. The company’s positioning is based on its ability to support complex enterprise projects with a ServiceNow practice spanning multiple areas of the platform and with expertise able to turn technology into tangible value for organizations.