DGS Utilities®: the smart enterprise platform

Designed to manage the main activities related to energy distribution and sales services.

The all-in-one platform from contract to delivery.

DGS Utilities is the smart and flexible platform designed to manage all the characteristic activities of a distribution and selling enterprise in the Energy & Utilities sector. It provides an end-to-end digital integration that connects field solutions with back-office administration, ensuring full regulatory compliance and seamless operational flows. 

Energy & Utilities market

Utilities is a sales and distribution platform operating in the Energy & Utilities market. 

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Core integrated modules

Everything you need to power your utility business, unified in a single, flexible ecosystem.

CMR agencies and agents

Fully integrated application with the Main Suite 

Cloud and on-premise

Flexible deployment to fit your IT strategy, ensuring scalability, security, and full control 

Reference tables

High flexibility through the system administration dashboard 

PWA progressive web app

Full functionality accessible in one click from any mobile device 

Contract management

User-friendly, integrated, and highly scalable features 

Internal and external process management

ARERA processes, metering, billing, treasury/banking, and third-party integrations

Value for E&U Organizations 

Transform your operational challenges into strategic advantages through automated sales, full visibility, and bulletproof compliance.

Revenue Acceleration

Speed up your sales cycle and close more deals with intelligent automation.

Power your commercial network by simplifying complex operations. With DGS Utilities, you can streamline the entire sales process—from initial customer contact to contract finalization. The platform ensures your sales force always works with fully updated commercial offers and can generate instant, accurate quotes directly on the field.

By providing guided negotiation workflows and eliminating manual bottlenecks, you can dramatically reduce the time-to-contract, increase conversion rates, and maximize the profitability of your gas, power, and district heating offerings. 

Revenue acceleration

Operational Efficiency

Automate end-to-end processes to reduce errors and cut hidden costs.

Standardize and automate back-office and field operations in a single, cohesive ecosystem. DGS Utilities replaces fragmented legacy systems with a seamless digital workflow, covering contract management, billing, credit collection, and smart metering integration.

By reducing manual data entry and automating recurring activities (such as mass billing and settlement processes), you minimize operational risks and overhead costs. This guarantees high-quality standards in service delivery and allows your resources to focus on high-value tasks. 

Operational Efficiency

Strategic Governance

Full visibility over performance and sales to make data-driven decisions.

Gain complete control over your business performance with advanced monitoring and real-time reporting. DGS Utilities provides intuitive dashboards that consolidate critical data from both distribution and sales operations.

This real-time visibility allows leadership teams to track key performance indicators (KPIs), evaluate sales network productivity, and closely monitor billing and financial flows. Armed with reliable, centralized data, you can make informed strategic decisions quickly, optimize resource allocation, and drive sustainable business growth. 

Strategic governance

Regulatory Compliance

Full compliance with ARERA regulations and energy market standards.

Operate with total peace of mind in a highly regulated market. DGS Utilities is natively designed to comply with all ARERA (Italian Regulatory Authority for Energy, Networks and Environment) requirements, ensuring that your communication, information flows, and data collection are always up to date with the latest legislation.

The platform manages all official interfaces, data exchanges with the Single Buyer (SII), and mandatory reporting seamlessly. This native compliance eliminates the risk of regulatory penalties, simplifies audit processes, and protects your reputation as a trusted utility operator. 

Regulatory Compliance

Platforms designed for Energy & Utilities operations

Integrated platforms and intelligent operations built to support distribution, selling and field management processes.

Focus On

Selling Platform

A collaborative and intelligent process at the service of companies selling gas, electricity, and district heating. It manages end-customers throughout their entire lifecycle, from onboarding procedures to billing and after-sales processes, including arrears management. 

The Selling Platform is a collaborative and intelligent process built for companies selling gas, electricity, and district heating, with +1M bills and +€174M in revenue managed alongside utilities in 2025. 

+1m

Managed bills in 2025

€174M +

Managed revenue in 2025

Our platform covers the full customer lifecycle, from administration to billing and debt collection, powered by Agent CRM, End Customer App (PWA), UDD Portal, Graphometric Signature/OTP, and PagoPA. 

With AI integrated, each interaction is faster, smarter, and more contextually relevant. 

Distribution Platform

An end-to-end digital integration and ready-to-use field solution designed to optimize gas and electricity distribution. 

A collaborative and intelligent process designed to support companies that sell gas, electricity, and district heating. 

79k

Utilities‑Managed Activities in 2025

€20M +

Revenue Managed in 2025

A comprehensive suite of services designed to support utility providers throughout the entire sales lifecycle, from customer acquisition to contract management and post-sale operations.  

By combining industry expertise with advanced digital capabilities, these services enable companies 

DGS Utilities Solutions

DGS has released its 2026 UTILITIES Brochure, integrating the materiality analysis ahead of the ESRS transition. It highlights the company's ongoing efforts to balance economic performance, and ESG responsibility, reinforcing its leadership in cybersecurity and digital transformation.

Frequently Asked Questions

Discover how we turn complex operational data into seamless workflows.
Can DGS Utilities integrate with our existing ERP and document management systems?
Ensuring seamless data exchange with third-party software and legacy systems.

Yes. The modular structure of DGS Utilities is designed to integrate with third-party software through dedicated software connectors. It natively supports integration with major external management systems, including accounting, warehouse, order management, certified email (PEC) services, and document management.  

Key Principles:
How does the platform leverage AI to streamline daily operations?
Utilizing advanced data recognition and retrieval technology to automate document processing.

The Utilities Selling Platform features built-in AI capabilities that enable instant data recognition directly from PDF documents, such as customer records and bills. Additionally, it uses Retrieval-Augmented Generation (RAG) to safely retrieve data from external sources, automatically generating highly accurate and contextualized responses.

What level of professional support and industry expertise does DGS provide during implementation?
Backing your digital transformation with over two decades of dedicated sector experience.

DGS provides comprehensive support delivered by a dedicated team with over twenty years of specialized experience in the Energy & Utilities sector. We guide organizations through the entire design, implementation, and deployment phases, ensuring that the migration and onboarding processes are smooth, efficient, and fully aligned with your business goals. 

Looking to modernize your Energy & Utilities operations?

Talk with DGS experts about AI-ready infrastructures, cybersecurity, intelligent operations and integrated utility platforms.