di competenza

Operation Excellence

centri di competenza

Operation Excellence

Customer Engagement

In the last decade, customer expectations have profoundly changed and the shopping experience has become increasingly relevant to the

point contribute enormously to the perception of the value of the goods and services purchased. Customer satisfaction and its continuous engagement thus become essential results for every company.

Digital transformation today allows companies greater knowledge and the possibility of interacting with the customer to offer him an experience that goes beyond the purchase of a good or service. These technologies can allow the consolidation of the relationship with the individual customer, also through a greater synergy between the sales, marketing and customer service processes that can easily share the wealth of information that allows to know and therefore better satisfy every customer need.

It has therefore become essential for companies to equip themselves with adequate and innovative technological means and systems, useful for supporting the Customer Engagement process.

InnovatesApp has, in its Sales & Logistics Center of Expertise, a team that has gained many years of experience in the design, development and implementation of SAP application solutions to support the commercial sector of client companies.

Born from the union of professional consultants who have participated in national and international projects on various market sectors (Food & Beverage, Pharma, Utilities, Transportation, Fashion), the Sales & Logistics Center of Expertise of InnovatesApp combines excellent skills on business processes with unique skills on new technologies.

People Management

SAP HCM Successfactor Suite

The SuccessFactors HCM suite is SAP Cloud’s suite of human capital management solutions.

It covers basic human resource management processes, talent management, workforce planning and analytics, social collaboration, and mobile capabilities management. Prepared to respond to requirements in a Global context, it represents one of the leading solutions for process management in the HR area, constantly rated at the top by independent sources such as Gartner, Forrester or IDC.

New Design:

Designed according to the most current criteria of Enhanced User Experience, business Agility and process Gamification.

Always Evolving:

conceived on the Cloud platform, it evolves on a six-monthly basis with constant updating of all the modules of the Suite.


foreseen and already “live”, in the context of HR processes, the management of Human Experience Management through the Qualtrics ™ HXM module. New frontier for the integration of operational and measurable data related to HR, with data related to personnel experience in the employee life cycle.

Many key HR management processes are integrated with HXM and Qualtrics™.

Easy Integration:

Structured to integrate with HR administrative area applications such as Payroll, Time Management and travel and non-HR.


Ready for customer extensions using the features of its framework.

Expandable with custom functionality through the SAP SCP cloud solution (Sap cloud Platform) and the SAP Fiori ™ framework.

Spend Management

InnovatesApp welcomes a wide variety of skills in the Finance sector, having gained many years of experience:

• in complex organizational realities

• in client companies belonging to various sectors of activity

• on international projects

• IA also has multiple experiences on the solutions made available by new generation ERP systems such as S/4HANA and Cloud systems.

By virtue of this, IA is able to guarantee the best and most advanced answers to all the issues specific to the AFC area, designing and implementing the solution that best meets the requirements expressed by the customer.

AI professionals are specialized in the analysis and design of application solutions aimed at supporting the logic of the corporate control model and in the design of solutions on complex aspects such as:

• management of fixed assets

• corporate investment management

• application of Italian and international accounting standards (IFRS)

• planning and budgeting processes

• Bank Account Management and Treasury

• credit assignment

• financial closings

• multi-currency contexts