Centralizing the POS lifecycle for a paytech company
DGS improves governance across the entire POS ecosystem
The Field Service Management project enables the coordination of field activities, operational planning and performance monitoring.
Impact: DGS designs a more efficient and scalable service model
Following an in-depth assessment and consulting phase, a centralized Workforce Management and Field Service Management platform was implemented, integrating operational planning, intervention management, activity monitoring and performance control to deliver a more efficient and scalable service model.
Unified governance of more than 700,000 assets
Centralized management of operational activities and devices across the territory.
Greater visibility and control over operational KPIs
Advanced monitoring, reporting and planning capabilities.
Challenge: ensuring KPIs, structured reporting and high service levels
The company manages a highly complex ecosystem comprising POS devices, field technicians and large-scale service processes. In an environment characterized by high operational volumes and the need to ensure consistently high service levels, the organization required a centralized view of the entire asset lifecycle, from installation to decommissioning.
The organization therefore needed a single platform capable of coordinating field activities, intervention planning and operational performance monitoring, while improving collaboration between technicians and planners and enabling greater control through KPIs and structured reporting.
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Solution: a centralized Field Service Management and Workforce Management platform
The platform enables the monitoring of field activities, operational planning and performance, improving governance across the entire POS ecosystem.
Supporting more than 1 million users
A purpose-built infrastructure designed to operate at scale.
Integration across ITSM, CSM and PPM processes
Operational continuity and alignment across the different stakeholders involved.
One platform, multi-site experience
Una piattaforma semplice per presentare la poliedricità dell’offertare la poliedricità dell’offerta
Ux features
Vasta gamma di funzionalità volte a soddisfare le esigenze specifiche dei numerosi clienti
0 downtime
Stabilità della piattaforma
Unique digital experience
Integrazione con CRM e portale core per la gestione delle bollette
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