New energy for ENGIE Italia’s digital customer experience
DGS Digital Energy: new web portals for ENGIE in Italy
How can a unified ecosystem of innovative, integrated and flexible portals support ENGIE’s B2B2C business model and deliver a consistent, recognizable digital experience?
Impact: DGS accelerates ENGIE Italia’s digital evolution and optimizes customer management
Time to market reduction
Task automation and fewer manual operations enable faster delivery.
Dynamic service management
Front-end and back-end decoupling enables more flexible service management.
Decreased attack surface
A single, continuously updated platform strengthens security and reduces exposure.
Challenge: optimizing ENGIE Italia’s customer experience
ENGIE is a global leader in low-carbon energy solutions. The company needed to evolve its digital ecosystem to deliver a consistent, distinctive experience to B2C and B2B customers and institutional stakeholders. Key priorities included security, performance, SEO optimization, integration with corporate systems, content governance and greater responsiveness to market changes.
Uno screenshot dal portale
Solution: a multi-site platform for the Italian market, delivered by DGS
The long-standing relationship between ENGIE and Ariadne, part of the DGS Group’s Open Source Center of Excellence, enabled the design and delivery of an ecosystem comprising more than 15 digital portals, built on the Liferay DXP platform with JAMstack architecture, React and highly reliable infrastructure.
The project included the redesign of the public portals, the evolution of e-commerce through a new mobile-first switching funnel and the implementation of the Digital Procedures Portal to digitalize internal processes. Integration with CRM and corporate systems, approval workflows and automation capabilities centralized service management and simplified operational activities.
One platform, multi-site experience
A single platform supporting the diversity of ENGIE’s offering and business ecosystem.
Ux features
A broad range of capabilities designed to meet the specific needs of different customer groups.
Zero downtime
Platform stability and uninterrupted service availability.
Unique digital experience
Centralized CRM and corporate system integration for billing management.
One platform, multi-site experience
Una piattaforma semplice per presentare la poliedricità dell’offertare la poliedricità dell’offerta
Ux features
Vasta gamma di funzionalità volte a soddisfare le esigenze specifiche dei numerosi clienti
0 downtime
Stabilità della piattaforma
Unique digital experience
Integrazione con CRM e portale core per la gestione delle bollette
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