AI and Advanced Analytics transforming processes and cybersecurity for a leading Italian banking group
DGS for Financial Services: accelerating operational efficiency and process management
A leading Italian banking group launched an AI Modernization, Machine Learning and Advanced Analytics journey to optimize KYC processes, prevent potential data breaches and improve credit decisions.
Impact: DGS drives digital transformation through process automation and the protection and enhancement of information assets
Reduction in Know Your Customer report production time
Reduction in reporting production costs
Stronger data protection and cybersecurity
Advanced access monitoring systems supporting the detection of anomalous behavior and potential data breaches.
Enhanced decision-making in credit strategies
Advanced predictive models improving risk profile identification and credit decisions.
Challenge: using AI and automation to support operations and strategic decision-making
A leading Italian banking group, serving millions of customers and operating both nationally and internationally, needed to unlock greater value from its information assets to improve efficiency, control and decision-making.
The main challenges involved three complementary areas:
- the excessive manual effort required to produce KYC reports, resulting in long processing times, a higher risk of errors and difficulties in ensuring consistent and complete information;
- the need to promptly identify anomalous behavior across IT systems to prevent potential breaches or inappropriate use of sensitive customer data;
- the need to develop more sophisticated models to support credit strategies for the Private Banking segment, improving predictive accuracy, risk governance and continuous performance monitoring.
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Solution: an AI-driven platform supporting the bank’s growth while strengthening security
The solution combines Generative AI, Machine Learning and Advanced Analytics across three strategic banking processes: compliance, security and credit management.
Generative AI for automated KYC reporting
Automatic production of structured, consistent documentation based on available information, accelerating the work of KYC specialists.
Anomaly detection models
Identification of anomalous behavior and potential data breach scenarios through the analysis of access logs and operational information.
Predictive credit models
Advanced models supporting credit decisions and improving the identification of risk profiles.
Pipeline automatizzate e dashboard accessibili
Automated data collection, performance visualization and continuous model monitoring and updating.
One platform, multi-site experience
Una piattaforma semplice per presentare la poliedricità dell’offertare la poliedricità dell’offerta
Ux features
Vasta gamma di funzionalità volte a soddisfare le esigenze specifiche dei numerosi clienti
0 downtime
Stabilità della piattaforma
Unique digital experience
Integrazione con CRM e portale core per la gestione delle bollette
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