How to address the challenges of change by optimising processes
TOW 80 (a company of the DGS group), ServiceNow Elite partner of, organises a round table with the goal of analysing the process of workflow digitalization and optimization, in an increasingly dynamic context, to manage customer requests by taking advantage of technological evolution.
Innovation and operational efficiency are the shared objectives for a better structuring of industrial realities, with a focus on security and on integration of a new way of working in the digital transformation process.
The round table moderated in Italian by Arianna Leonardi, Digital360 journalist, explores the possible solutions to overcome business challenges, stimulating the comparison among the testimonials Cristiana Dodero (Head of ICT Infrastructure) of Edison, Lisa Lazzaroni (Head of Customer Care) and Giancarlo Quagliaroli (Head of Operational Data Governance) of Eurovita and the sharing with the participants of their own experiences of implementation of the ServiceNow platform, with particular reference to customer service.
At the end of the meeting, hosted at the Excelsior Hotel Gallia, in Piazza Duca d’Aosta, there will be a Standing Aperitif for speakers and guests at the Gallia Terrace.