DGS ServiceNow Competence Center Wins Two Awards in the Autonomous IT and Industry Areas

The DGS ServiceNow Competence Center, winning two awards out of five categories in the Skill Race, a contest promoted by the platform to highlight partners’ skills and certifications.

The Skill Race involved around 35 ServiceNow partners active in Italy, who were invited to take part in a competition based on the acquisition of official credentials and certifications across five strategic areas of the platform.

Thanks to an intensive and targeted training program, around 70 professionals from the Competence Center achieved the required certifications, enabling the team to clearly stand out from the other participants.

The result was the assignment of two awards:

  • Black Belt on Autonomous IT
  • Power Up Industry Award

An achievement that was initially unexpected, as the stated goal was to focus on just one category, but which demonstrates the level of maturity reached by the team.

Autonomous IT: AI and Intelligent Agents Serving IT


The Black Belt on Autonomous IT award recognizes advanced skills in automating IT processes through the ServiceNow platform, which natively integrates Artificial Intelligence, Generative AI, and agentic models.

In particular, the certified competencies include:

  • the use of Now Assist, ServiceNow’s suite of GenAI features
  • the adoption of intelligent agents (agentic AI) capable of detecting data, conditions, and operational contexts, and autonomously triggering actions and processes

This is one of the most innovative areas of the platform, in which ServiceNow is investing heavily and which represents one of today’s key technology trends.

Industry: Vertical Solutions for Business Processes

The Power Up Industry Award recognizes expertise in ServiceNow’s vertical solutions dedicated to managing business workflows in specific industrial sectors.

The training path focused in particular on areas such as:

  • Banking and Insurance
  • Finance
  • other strategic industries enabled by the platform

The goal is to support customers in the digitalization and automation of core processes, leveraging a platform that goes beyond technology alone to enable advanced operating and business models.

Recognition of Team Value

Success in the Skill Race is the result of a strong team spirit, a sense of belonging, and a shared willingness to take on new, advanced, and cutting-edge skills, such as generative AI and intelligent workflow automation.

This commitment is particularly significant when considering the comparison with larger and more structured organizations and the period in which the certification journey was carried out.

This double recognition confirms the direction taken: investing in training, innovation, and strategic skills, in line with the evolution of the ServiceNow platform and customer needs, further strengthening positioning as a partner of excellence in digital transformation.