{"id":93448,"date":"2023-03-14T16:26:03","date_gmt":"2023-03-14T15:26:03","guid":{"rendered":"https:\/\/www.dgsspa.com\/corsi\/servicenow-administration-fundamentals\/"},"modified":"2025-10-01T10:32:12","modified_gmt":"2025-10-01T09:32:12","slug":"servicenow-administration-fundamentals","status":"publish","type":"corsi","link":"https:\/\/www.dgsspa.com\/en\/training\/servicenow-administration-fundamentals\/","title":{"rendered":"ServiceNow Administration Fundamentals"},"content":{"rendered":"<section class=\"dgs-hero\">\n\t<div class=\"dgs-hero-bg\" style=\"background: url('') no-repeat 50% 50%; background-size: cover;\"><\/div>\n\t<svg id=\"gradient\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t<filter id=\"dgs\" x=\"-10%\" y=\"-10%\" width=\"120%\" height=\"120%\" filterUnits=\"objectBoundingBox\" primitiveUnits=\"userSpaceOnUse\" color-interpolation-filters=\"sRGB\">\n\t\t<feColorMatrix type=\"matrix\" values=\".33 .33 .33 0 0\n\t\t\t\t\t\t\t.33 .33 .33 0 0\n\t\t\t\t\t\t\t.33 .33 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tableValues=\"0 1\"\/>\n\t\t\t\t<\/feComponentTransfer>\n\t\t\t<feBlend mode=\"normal\" in=\"componentTransfer\" in2=\"SourceGraphic\" result=\"blend\"\/>\n\t\t<\/filter>\n<\/svg>\n<canvas class=\"gradient-canvas\" style=\"background: url('https:\/\/www.dgsspa.com\/wp-content\/uploads\/2022\/11\/bg-digital-solutions-scaled.jpg') no-repeat 50% 50%; background-size: cover; filter: url('#tow80')\" data-js-darken-top data-transition-in><\/canvas>\t<div class=\"dgs-hero-ptrn  ptrn-5\"><\/div>\n\t<div class=\"hero-inner\">\n\t\t\n\n<h1 class=\"hero-heading hero-heading--undefined\">ServiceNow Administration Fundamentals<\/h1>\n\n\n\n<p>Explore and configure ServiceNow Applications.<\/p>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"#registrazione\">Register<\/a><\/div>\n\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group alignwide content-group eventi_full has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" id=\"hightlights\">\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>This course was developed for the Tokyo version and uses the Next Experience user interface (UI). If you\u2019re not familiar with innovative design, there\u2019s a quick way to see what it is. Sign up for \u201cGet Started with Next Experience User Interface (UI) and Unified Navigation\u201d<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group alignfull content-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide video-showcase is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-cyan-color has-text-color\">Prerequisites<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>in order to profitably participate in the ServiceNow Administration Fundamentals course, it is necessary to follow the 3-hour introductory course (on-demand and free) on the NowLearning platform at this <a href=\"https:\/\/nowlearning.servicenow.com\/lxp?id=learning_course_prev&amp;course_id=023708df1bc0119cf95e99b8bd4bcb76\" target=\"_blank\" rel=\"noreferrer noopener\">link<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull content-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide video-showcase is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-cyan-color has-text-color\">Certification released<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>Upon completion of this course, ServiceNow recommends that participants gain 2 to 3 months of experience on the ServiceNow platform before attempting the <a href=\"https:\/\/nowlearning.servicenow.com\/lxp?id=amap_detail&amp;achievement_id=208e1d77dbc27f40de3cdb85ca961987\" target=\"_blank\" rel=\"noreferrer noopener\">Certified System Administrator<\/a> certification exam<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull content-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide video-showcase is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-cyan-color has-text-color\">Targets<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>This course is designed to be the entry point to the intermediate level for those performing ServiceNow system administration tasks within an organization.<\/p>\n\n\n\n<p>ServiceNow Administration Fundamentals is a three-day course held as Virtual Instructor-Led Training (VILT), in Italian.<\/p>\n\n\n\n<p>The course offers explanations, group discussions, and reviews of real-world system administration scenarios. You will also receive your own personal sandbox instance for the duration of the class to practice lessons learned through a variety of hands-on lab exercises to establish and develop common concepts and skills.<\/p>\n\n\n\n<p>At the end of this course, participants will be able to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configure applications for Fulfillers and Agents<\/li>\n\n\n\n<li>Configure self-service access<\/li>\n\n\n\n<li>Provide support to Fulfillers and Agents<\/li>\n\n\n\n<li>Maintain an instance<\/li>\n\n\n\n<li>Optimize an instance<\/li>\n\n\n\n<li>Produce automated test packages<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull content-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide video-showcase is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-cyan-color has-text-color\">Technical level<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Basic<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull content-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignwide video-showcase is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading has-cyan-color has-text-color\">Course duration<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li>3 Days (9:00-17:00)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignwide contact-form has-global-padding is-layout-constrained 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\/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f93432-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:93432,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-6.0.2&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.3&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.5&quot;:true,&quot;notice_dismissed_rollback-cf7-6.0.6&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.1&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.2&quot;:true,&quot;notice_dismissed_rollback-cf7-6.1.5&quot;:true}}\" \/><input type=\"hidden\" name=\"_uacf7_hidden_conditional_fields\" value=\"\" \/>\n<\/fieldset>\n<div class=\"uacf7-form-wrapper-container uacf7-form-93432  \"><div class=\"field\">\n  <label>Name<\/label>\n  <span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n<\/div>\n<div class=\"field\">\n<label>Surname<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n<\/div>\n<div class=\"field\">\n<label>E-mail<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/div>\n\n<div class=\"field\">\n<label>Job<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"job\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"job\" \/><\/span>\n<\/div>\n\n<div class=\"field acceptance-wrap\">\n    <div><a href=\"\/privacy-policy\/\">Privacy policy<\/a><br>&nbsp;<\/div>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-619\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-619\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">DECLARATION OF CONSENT TO THE PROCESSING OF PERSONAL DATA The interested party declares to have received the information referred to in art. 13 European Reg. n. 679\/2016, and in particular with regard to the rights recognized to him by the law pursuant to art. 15-20 European Reg. n. 679\/2016, and, therefore, consents to the processing of personal data, even \"special\" data pursuant to art. 9 EU Reg. 679\/2016 in accordance with and for the purposes indicated in the information itself.<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div class=\"field submit-wrap\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SUBMIT\" \/><\/div><\/div><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"9\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>This course was developed for the Tokyo version and uses the Next Experience user interface (UI). If you\u2019re not familiar with innovative design, there\u2019s a quick way to see what it is. Sign up for \u201cGet Started with Next Experience User Interface (UI) and Unified Navigation\u201d Prerequisites in order to profitably participate in the ServiceNow [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"template":"","meta":{"_acf_changed":false,"dgs_blog_date_in":"","dgs_blog_date_out":"","dgs_blog_date_in_out":"","dgs_blog_location":"","footnotes":""},"tags":[],"corsi":[],"class_list":["post-93448","corsi","type-corsi","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DGS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:site_name\" content=\"DGS\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.dgsspa.com\/wp-content\/uploads\/2022\/12\/dgs-logo-opengraph.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dgs_group\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"CollectionPage\",\"@id\":null,\"url\":\"\",\"name\":\"\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.dgsspa.com\\\/en\\\/#website\"},\"inLanguage\":\"en-US\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.dgsspa.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.dgsspa.com\\\/en\\\/\",\"name\":\"DGS spa\",\"description\":\"DGS 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