{"version":"1.0","provider_name":"DGS","provider_url":"https:\/\/www.dgsspa.com\/en\/","title":"Customer Service Management Fundamentals - DGS","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"B6zBg6u1FD\"><a href=\"https:\/\/www.dgsspa.com\/en\/training\/customer-service-management-fundamentals\/\">Customer Service Management Fundamentals<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.dgsspa.com\/en\/training\/customer-service-management-fundamentals\/embed\/#?secret=B6zBg6u1FD\" width=\"600\" height=\"338\" title=\"&#8220;Customer Service Management Fundamentals&#8221; &#8212; DGS\" data-secret=\"B6zBg6u1FD\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n<\/script>\n","description":"In this interactive course, participants will learn to master the activation, configuration and use of the ServiceNow Customer Service Management application. The sessions were designed for Administrators responsible for configuring and managing the Customer Service Management application. Prerequisites Certification issued Targets After following this course there is no certification test. Nevertheless, you can access the [&hellip;]","thumbnail_url":"https:\/\/www.dgsspa.com\/wp-content\/uploads\/2022\/12\/dgs-logo-opengraph.png","thumbnail_width":1200,"thumbnail_height":630}